Technical Support

We're here to help you make the most of your EraseData software.

Step 1:  Are You Running the Latest?

We frequently update our software with the latest bug fixes. If you're experiencing a problem, try updating first.

Step 2:  Self-Help

Our User Guide provides no-nonsense explanations to help you get up and running.

Step 3:  Contact Technical Support

We have a strict policy that all support cases begin with a ticket. We require tickets so that we can more closely track each case.

Start a Ticket

Support Policies:

  • Support is for technical problems ONLY. For training and setup help, please request a consultation from Professional Services.
  • Phone support will be scheduled by your support representative
  • Issues are normally responded to within one business day. (There will be limited support on weekends and days surrounding major holidays)
  • Hours: 9:00am to 5:00pm, Mountain Time